Shipping & Returns

Shipping Policy

For domestic orders within Singapore, please allow 3-5 business days for your parcel to arrive at your shipping address. 

For overseas orders, please allow 5-15 working days for your parcel to arrive at your shipping address.

 

Local Singapore Shipping

Local Singapore shipping (Courier delivery, 3-4 business days) is at a flat rate of $5.50.

Free local Singapore shipping (Courier delivery, 3-4 business days) is automatically applied to orders over $70.

Express delivery with orders arriving at your doorstep the next business day is available for $15. (Orders must be placed by 12 noon)

Shipping to Brunei & Malaysia

Shipping to Brunei & Malaysia is at a flat rate of $15.

Free shipping to Brunei & Malaysia is automatically applied to orders over $150.

International Shipping

Free international shipping is automatically applied to orders over $250.

For orders below $250, the following shipping fees apply:

- Rest of Asia: $28

- Rest of the World: $38

*International customers are responsible for all customs/duties fees, if applicable.

 

Returns Policy

Please choose carefully when placing your orders as we are not able to refund for change of mind.

We can exchange for size(s), subject to the availability of the replacement size(s). All return costs are to be paid by the customer, including the shipping fee of the new replacement piece(s).

Do drop us an email at hellomousesandbirds@gmail.com before shipping any pieces back. We will be able to respond to your request within 2-3 business days.

Each of our pieces are carefully checked before they are lovingly packed and shipped out to you. But in the unfortunate event that you do receive an item with defects, do reach out to us and we'll send you a replacement piece.